Posts tagged ‘customer service’

Try the Sales Line

In attempting to contact my previous gas company about a billing question, I called the 800 number and punched in the customer service extension. No one was available to take my call then, so I was instructed to leave my name, number, etc and they would call me back within a day. Sounded great, until I didn’t get a call back.

A few more attempts contacting them yielded the same result. I attempted to email them but the customer service email address came back “System Undeliverable”. During my search on their webiste for the email address, I came across a phone number for the sales department. Literally within the phone ringing once, I was speaking with a sales associate.

Realization

If you can’t get through to customer service, pretend like you want to give them money and call the sales line. They will be sure to pick up.

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March 13, 2008 at 6:48 pm Leave a comment

Customer Service Reps working on 1980’s Computers

I have been making a lot of calls to companies lately regarding my home purchase. These range from calling mortgage brokers, banks, insurance companies, cable, electric, and gas providers. Every time I call them, I get a different customer representative who has to either take or confirm my personal and account information. Of the numerous calls I have made, at least 87% of the customer reps have stated that their computers are “running slow today”. Either every customer service representative works on old DOS based computer or is still dialing up through 28k modems.

I don’t buy it. I pay all of these places enough money to be able to afford a computer that can keep up with entering my information and processing some data as well as a high speed internet connection.

February 8, 2008 at 4:52 pm 2 comments