Customer isn’t always right

December 10, 2007 at 10:53 pm Leave a comment

I have been using Zillow.com for a few weeks now to compare housing prices in neighborhoods. It has worked out pretty well until this weekend when I found a house for sale and was interested in it. Well, after some investigation on another real estate site to see if there were more pictures, I found out that the picture was of a different house.

zillow-houses1.jpg

On Zillows website, there is a place to ‘flag content’. Here is the rollover provided by Zillow about reporting content:

Zillow Content Policy

So I emailed a quick note that the picture was of the wrong house and received the following email:

Dear Zillow.com User,

Thank you for taking the time to contact us.

If the photo that was uploaded for this property is incorrect, we have to receive a request coming from the owner that this is indeed a false image of the home. If you are the homeowner, please claim the ownership of this property and kindly send us an email for confirmation so we can delete the photo.

We appreciate your cooperation on this matter.

Best regards,

Zillow.com Customer Service

Why would the homeowner want this picture removed and the correct one shown? It’s not going to benefit them any? I’m sure they would be up in arms if the house that was shown was smaller or more run down than theirs.

Realization: Why wouldn’t Zillow want to provide accurate information about the properties for sale to the users who ultimately allow them to make money (by visiting the site, you increase the amount they can charge advertisers for ad space)???? I’m still awaiting an answer . . . .

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Entry filed under: Complaints, Realizations.

Infuriating Shopping Ridiculous Receipt

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